Better, low-cost sevice
The methods in service design can be used as a supplier of innovation in private and public companies. The idea is to create better service experiences by optimising the contact area between the companies and the users.
Physical and immaterial elements
In reality a project can include both physical contact areas, such as a wheel chair-friendly cash point at the bank, and immaterial conditions such as effective online self-service and a more centered personal service.
Positive figures on the bottom line
More and more companies are starting to think about service design, because it is good business. They will pay attention to work routines, efficiency increases and the users will be more satisfied and loyal. This makes positive revenue.